1

Overview

These Terms of Service govern your use of the MAXORA website at maxornament.com and any products or services offered through the website. The website is operated by VTOP INTERNATIONAL LIMITED under the MAXORA brand. Throughout these Terms, “MAXORA,” “we,” “us,” and “our” refer to VTOP INTERNATIONAL LIMITED. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service and the policies referenced herein.

2

General Use

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian. You agree to use this website lawfully and not for any fraudulent or unauthorized purpose.

3

Product Information

We strive to keep all product descriptions, images, and details accurate. Because our products are handmade and personalized, slight variations in color, placement, and writing style may occur.

4

Personalization

Customers are responsible for providing accurate personalization details, including names, dates, and messages. We are not responsible for customer-submitted errors.

5

Orders & Production

All personalized items are made to order and enter production quickly. Changes or cancellations may not be possible once production has started.

6

Pricing & Payments

All prices are listed in U.S. dollars unless otherwise stated. Prices may change without notice. Payment is due at the time of purchase.

7

Shipping & Delivery

We aim to process and ship orders as quickly as possible. Delivery times are estimates and may vary due to carrier delays, holidays, or weather conditions.

8

Returns & Refunds

Because our products are personalized, they are generally not eligible for return or exchange. If an item arrives damaged, defective, or incorrect due to our error, please contact us within 7 days of delivery so we can provide an appropriate resolution in accordance with our Refund Policy.

9

Intellectual Property

All website content, including images, text, and designs, is the property of our brand and may not be copied, reproduced, or used without permission.

10

Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability will not exceed the amount paid for the product.

11

Account & Security

You are responsible for maintaining the confidentiality of your account information. We are not responsible for unauthorized access to your account.

12

Changes

We may update these Terms of Service at any time. Continued use of the website after changes indicates acceptance of the updated terms.

13

Contact

If you have any questions about these Terms of Service, please contact us at support@maxornament.com.