Most standard retail orders are processed within 1–2 business days and shipped from U.S. facilities, with standard delivery typically taking 3–5 business days after processing. Standard retail orders over $15 qualify for free Standard Shipping within the United States. Bulk, custom-design, and wholesale orders may have different production and shipping timelines, with shipping terms provided separately with each quote. Tracking details are provided upon shipment, though holiday peaks, destination, weather, or carrier delays may affect delivery times.

Our standard personalized retail ornaments are made to order.
Most orders are processed within 1-2 business days.
During peak holiday periods, processing may take slightly longer.

Estimated delivery times begin after processing:
• U.S. Standard Shipping: 3-5 business days.
• U.S. Expedited Shipping: 2-3 business days.
• International shipping is available to Canada and select other countries.
Delivery times are estimates and may vary by destination and carrier.

Standard retail orders over $15 qualify for free Standard Shipping within the United States. Faster shipping options are available at checkout.
Bulk, custom-design, and wholesale shipping terms are provided separately with each quote.

Orders are fulfilled from our U.S. facilities to support fast and reliable delivery.

Once your order ships, you will receive a confirmation email with tracking details so you can follow your package.

During busy holiday periods, processing and transit times may be slightly longer. We recommend ordering early for the best delivery experience.

Carrier delays, severe weather, or other events beyond our control may occasionally affect delivery. If your package is delayed or marked delivered but not received, please contact us and we will do our best to help.

Questions about your order or shipping?
We're here to help at support@maxornament.com.