VTOP INTERNATIONAL LIMITED, operating under the MAXORA brand (“MAXORA,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from maxornament.com, contact us, or otherwise use our services.

We may collect information you provide directly to us, including your name, email address, shipping and billing address, order details, personalization information such as names, dates, or messages, and communications with us. We may also automatically collect certain device, browser, IP address, cookie, and website usage information. Payment information is processed by our payment service providers, and we do not store your full payment card details.

We use your information to process and fulfill orders, personalize products, communicate with you about your order, provide customer support, improve our website and services, help prevent fraud and misuse, and comply with applicable legal obligations. Where permitted, we may also send promotional communications, and you can unsubscribe at any time.

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. Payment transactions are handled through secure payment service providers. However, no method of transmission or storage is completely secure.

We may share personal information with service providers that help us operate our business, including Shopify, payment processors, fulfillment partners, shipping carriers, customer service providers, and analytics or technology providers. We share information only as reasonably necessary for them to provide their services. We may also disclose information when required by law or to protect our legal rights.

We and our service providers may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our site, improve performance, and support analytics or advertising where applicable. You can manage certain cookie preferences through your browser or available website privacy controls.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing customer support, maintaining business and transaction records, resolving disputes, and meeting legal or accounting obligations. Retention periods may vary depending on the type of information and applicable requirements.

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or a copy of certain information, and to opt out of marketing communications. Some rights may be subject to applicable legal exceptions. To submit a privacy request, contact us at support@maxornament.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will post the revised policy on this page and update the “Last Updated” date.
Last Updated: September 17, 2026

If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or have questions about how we handle your personal information, please contact us at:

Email: support@maxornament.com

Business Information
MAXORA is operated by VTOP INTERNATIONAL LIMITED.

Registered Business Address:
Flat B02, 2/F., Hoover Industrial Building
No. 26–38 Kwai Cheong Road
Kwai Chung, Hong Kong