Shipping & Returns

We want to make your shopping experience as smooth and worry-free as possible. Here's a quick overview of how shipping and returns work.

Shipping

  • Made to order and personalized just for you
  • Processing Time: 1–2 business days
  • Standard Shipping: 3–5 business days
  • Free Standard Shipping on orders over $15 (U.S.)
  • Faster shipping options available at checkout
  • Tracking information sent once your order has shipped

Returns

  • Personalized items cannot be returned for customer input errors or changes of mind
  • If your item arrives damaged or we made a mistake, we'll gladly make it right
  • Please contact us within 7 days of delivery

Need Help?

If you have any questions about your order, feel free to contact us at:
support@maxornament.com
For full details, please refer to our Shipping Policy and Refund Policy .