Shipping & Returns
We want to make your shopping experience as smooth and worry-free as possible. Here's a quick overview of how shipping and returns work.
Shipping
- Made to order and personalized just for you
- Processing Time: 1–2 business days
- U.S. Standard Shipping: 3–5 business days
- Free Standard Shipping on orders over $15 (U.S. orders only)
- International shipping is available to Canada and select other countries
- Tracking information sent once your order has shipped
Returns
- Personalized items cannot be returned for customer input errors or changes of mind
- If your item arrives damaged or we made a mistake, we'll gladly make it right
- Please contact us within 7 days of delivery
Need Help?
If you have any questions about your order, feel free to contact us at:
support@maxornament.com