Due to the custom nature of our products, we cannot accept returns or exchanges for personalization errors or changes of mind.
Reach out within 7 days of delivery if your item is damaged, defective, or incorrect.
We will gladly offer a replacement or work with you to find a satisfactory solution.
Orders are processed quickly to ensure timely delivery. Changes may not be possible once production has started.
This refund policy outlines the guidelines for personalized orders, including restrictions on returns for custom items and procedures for damaged or incorrect products. We are committed to customer satisfaction and offer support for order issues, changes, or cancellations via email.
All items are custom-made based on the information you provide. Because of this, we cannot accept returns or exchanges for customer-entered spelling mistakes, incorrect names or dates, or changes of mind after purchase. Please review all personalization details carefully before placing your order.
If your item arrives damaged, defective, or if we made a mistake with your order, please contact us within 7 days of delivery. We will gladly offer a replacement or work with you to find a satisfactory solution.
Orders are processed quickly to ensure timely delivery. If you need to make a change or cancel an order, please contact us as soon as possible. Once production has started, changes may no longer be possible.
We stand behind the quality of our products and are committed to making sure you are satisfied with your purchase. If there is any issue, please reach out and we will do our best to make it right.
If you have any questions or need assistance, we're here to help.
Email us at support@maxornament.com.
