Each ornament is hand-personalized by our team, making every piece unique and special.

Yes! You can add names, dates, and short messages directly on the product page.

Yes, simple symbols like hearts or paw prints can be added upon request — just leave a note at checkout.

Space is limited, so we recommend keeping text similar in length to the product sample.

Orders are processed within 1–2 business days.

Standard shipping typically takes 3–5 business days after dispatch.

Yes! We offer free standard shipping on orders over $15.

Expedited shipping options are available at checkout, but standard shipping is recommended for the best value.

During peak seasons, processing and delivery times may be slightly extended due to high demand.

Because items are personalized quickly after purchase, changes or cancellations are not guaranteed. Please contact us as soon as possible.

Contact us immediately. If production hasn’t started, we’ll try to update it.

Yes, a confirmation email will be sent right after checkout. Please check your spam folder if you don’t see it.

Due to the personalized nature of our products, all customized items are final sale.

We’ll make it right!

Please contact us within 15 days with a photo, and we’ll send a replacement.

Unfortunately, we cannot offer refunds or replacements for customer input errors.

Most ornaments are made from resin or similar durable materials, designed to last for years.

Each piece is handmade, so slight variations may occur — making every ornament unique.

Store in a dry, cool place and avoid direct contact with the personalized text.